Kinetic Audio Innovations ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at lyrekos.com and our synchronized audio platform service (collectively, the "Service").
This Privacy Policy applies to all users of our Service, regardless of location, and complies with the European Union's General Data Protection Regulation ("GDPR") and the California Consumer Privacy Act ("CCPA") as amended by the California Privacy Rights Act ("CPRA").
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.
1. Information We Collect
1.1 Information You Provide to Us
Account Information:
Name, email address, and password. Organization name and role (for organization accounts). Profile information you choose to provide.
Payment Information:
Billing address and payment method details (processed by Stripe; we do not store complete credit card numbers).
Communications:
Messages, feedback, and support requests you send to us.
User Content:
Audio, video, and other content you upload or transmit through the Service.
1.2 Information Collected Automatically
Technical Information:
IP address, browser type, and operating system. Device information, including unique device identifiers. Audio device information (microphone and speaker specifications, Bluetooth device latency measurements). Internet connection quality and network performance data.
Usage Information:
Pages visited, features used, and time spent on the Service. Session data, including duration, participants, and performance metrics. Click-stream data and navigation patterns.
Cookies and Tracking Technologies:
Cookies, web beacons, and similar technologies (see Section 8 for details). Google Analytics data (anonymized analytics and usage patterns). Google Ads data (advertising performance and conversions).
1.3 Information from Third Parties
We may receive information about you from third-party services you connect to our Service, such as authentication providers, payment processors (Stripe), and video infrastructure providers (Daily.co).
2. How We Use Your Information
We use the information we collect for the following purposes:
Service Provision and Improvement:
To provide, operate, and maintain the Service. To process your transactions and manage your subscriptions. To optimize audio synchronization and reduce latency. To personalize your experience and improve Service functionality. To develop new features and analyze usage patterns.
Communication:
To send you service-related notifications, updates, and security alerts. To respond to your inquiries and provide customer support. To send marketing communications (with your consent where required).
Security and Compliance:
To protect against fraud, unauthorized access, and security threats. To enforce our Terms and Conditions and other policies. To comply with legal obligations and respond to legal requests.
Analytics and Advertising:
To analyze Service usage through Google Analytics. To deliver targeted advertising through Google Ads.
3. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), United Kingdom, and Switzerland, we process your personal data based on the following legal grounds:
Contract Performance:
Processing necessary to provide the Service under our Terms and Conditions.
Legitimate Interests:
Service improvement, fraud prevention, security, and direct marketing to existing customers.
Consent:
Cookies, analytics, and marketing communications (where consent is required by law).
Legal Obligation:
Compliance with tax, accounting, and legal requirements.
4. How We Share Your Information
We do not sell your personal information.
We may share your information in the following circumstances:
Service Providers:
Stripe (payment processing), Daily.co (video infrastructure), Google Analytics (analytics services), Google Ads (advertising services), Supabase (authentication and database services), Vercel (hosting services).
Business Transfers:
In connection with a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity.
Legal Requirements:
To comply with legal obligations, court orders, or government requests. To enforce our Terms and Conditions. To protect the rights, property, and safety of Kinetic Audio, our users, or others.
With Your Consent:
We may share information with third parties when you have given us explicit consent to do so.
5. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from those in your country.
For users in the EEA, UK, and Switzerland, we ensure that international transfers comply with GDPR requirements through: Standard Contractual Clauses approved by the European Commission; service providers certified under the EU-U.S. Data Privacy Framework (where applicable); and other legally approved transfer mechanisms.
6. Data Retention
We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Your Privacy Rights
7.1 Rights Under GDPR (EEA, UK, Switzerland Users)
If you are located in the EEA, UK, or Switzerland, you have the following rights:
Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete personal data.
Right to Erasure: Request deletion of your personal data ("right to be forgotten").
Right to Restriction: Request restriction of processing of your personal data.
Right to Data Portability: Receive your personal data in a structured, machine-readable format.
Right to Object: Object to processing based on legitimate interests or for direct marketing.
Right to Withdraw Consent: Withdraw consent at any time (without affecting lawfulness of prior processing).
Right to Lodge a Complaint: File a complaint with your local data protection authority.
7.2 Rights Under CCPA/CPRA (California Users)
If you are a California resident, you have the following rights:
Right to Know: Categories and specific pieces of personal information we collect; categories of sources; business or commercial purposes; categories of third parties with whom we share personal information.
Right to Delete: Request deletion of personal information we collected from you (subject to exceptions).
Right to Correct: Request correction of inaccurate personal information.
Right to Opt-Out: Opt-out of the "sale" or "sharing" of personal information (we do not sell personal information).
Right to Limit Use: Limit use and disclosure of sensitive personal information (we do not collect sensitive personal information as defined by CPRA).
Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your privacy rights.
7.3 How to Exercise Your Rights
To exercise any of your privacy rights, please contact us at lance@kinetic.audio with subject line "Privacy Rights Request".
We will respond to your request within 30 days (GDPR) or 45 days (CCPA/CPRA). We may need to verify your identity before processing your request. You may designate an authorized agent to make requests on your behalf.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your use of the Service. Cookies are small data files stored on your device.
8.1 Types of Cookies We Use
Essential Cookies: Required for the Service to function properly (e.g., authentication, security).
Analytics Cookies: Google Analytics cookies that help us understand how users interact with the Service.
Advertising Cookies: Google Ads cookies used to deliver targeted advertising and measure ad performance.
Functional Cookies: Enable cache of timing calibration data and enhanced functionality and personalization (e.g., language preferences).
8.2 Google and HubSpot Analytics
We use Google and HubSpot Analytics to collect anonymized information about Service usage, including pages visited, time spent, and user demographics. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on available at: tools.google.com/dlpage/gaoptout
8.3 Google Ads
We use Google Ads for advertising and remarketing. Google Ads may use cookies to show you relevant advertisements on other websites. You can manage your ad preferences and opt-out of personalized advertising at: adssettings.google.com
8.4 Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete cookies. However, disabling essential cookies may affect the functionality of the Service.
For EEA, UK, and Swiss users, we will obtain your consent before placing non-essential cookies on your device, in compliance with the ePrivacy Directive.
9. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
· Encryption of data in transit (TLS/SSL) and at rest
· DTLS encryption of UDP packets
· Regular security assessments and vulnerability testing
· Access controls and authentication mechanisms
· Employee training on data protection and security
· Secure infrastructure provided by industry-leading service providers
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
10. Children's Privacy
The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information.
Users between 13 and 18 years of age must have permission from a parent or legal guardian to use the Service. If you believe we have collected information from a child under 13, please contact us at lance@kinetic.audio.
11. California "Shine the Light" Law
California Civil Code Section 1798.83 permits California residents to request information about disclosure of personal information to third parties for direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.
12. Do Not Track Signals
Some web browsers have a "Do Not Track" feature that signals to websites you visit that you do not want your online activity tracked. We currently do not respond to "Do Not Track" signals because there is no industry-standard for how to respond to such signals.
13. Third-Party Links
The Service may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party websites you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by: posting the updated Privacy Policy on our website; sending an email notification to the address associated with your account; and displaying a prominent notice on the Service.
The "Last Updated" date at the top of this Privacy Policy indicates when it was last revised. Your continued use of the Service after changes become effective constitutes your acceptance of the updated Privacy Policy.
15. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Kinetic Audio Innovations
Email: legal@kinetic.audio
Website: lyrekos.com
Address: Saratoga, California, United States
For GDPR-related inquiries: If you are located in the EEA, UK, or Switzerland and have concerns about our data processing practices, you have the right to lodge a complaint with your local supervisory authority.
16. California-Specific Disclosures
16.1 Categories of Personal Information Collected
In the past 12 months, we have collected the following categories of personal information as defined by CCPA:
· Identifiers (name, email, IP address)
· Commercial information (subscription records, payment history)
· Internet activity (browsing history, usage data)
· Audio and electronic data (voice recordings during sessions, session content)
· Professional information (organization name, role)
We do NOT collect sensitive personal information as defined by CPRA: social security numbers, precise geolocation, racial or ethnic origin, religious beliefs, genetic data, biometric data, health information, sex life, or sexual orientation information.
16.2 Sale and Sharing of Personal Information
We do not sell personal information. We may "share" personal information with third parties (such as Google Analytics and Google Ads) for targeted advertising purposes. You have the right to opt-out of such sharing.
16.3 Retention Period
We retain each category of personal information for the periods specified in Section 6 (Data Retention).
By using the Kinetic Audio Service, you acknowledge that you have read this Privacy Policy, understand it, and agree to its terms. If you do not agree to this Privacy Policy, you must not access or use the Service.